Elements and Performance Criteria
- Identify customer requirements
- Respond to customer requirements
- Display a helpful and courteous attitude when responding to customer enquiries
- Use effective questioning and listening techniques to identify customer requirements
- Maintain product knowledge and give customers up to date information and advice
- Use quality assurance systems to ensure products and services meet customer requirements
- Follow up customer requests and provide feedback to customers in a timely manner
- Complete all company documentation
- Improve customer service